How do I find out what my username/email address is?

Your RollaNet userid was selected by you when you opened your account. The userid (username) should be between 4 and 8 characters (alpha or numeric) with no special characters, spaces or capital letters. You can not change your userid once the account is open. Your userid, not your email address, is used (along with your password) to establish your connection to RollaNet.

Your RollaNet email address is obtained by adding "@rollanet.org" to your username, with no spaces between, and no capital letters. For example, if your userid is johndoe your email address is johndoe@rollanet.org. Your email address should NOT be used to connect to RollaNet; use your userid instead.

How do I change my password?

Your password is initially assigned by RollaNet when your account is opened. However, you can (and should) change this password using the User Information Editing link on our Utilities page. For your convenience, there is a handy link to the Utilities page in the QuickLinks box at the top of each page on our site. RollaNet does not keep a record of your passwords, but if you lose or forget your password we can reset it for you. However, you must provide the identifying information requested on your application to prove your identity.

How do I check my email from another computer (work, traveling, etc.)?

RollaNet has a web-based email utility called WebPOP that enables its members to check their email using a web browser. WebPOP is convenient for users who may be traveling or visiting since it allows them to read, send and delete their mail without having to configure an email program on someone else's computer. All you need to access your email is a web browser, which most everybody has. Mail is left on the RollaNet server so that when the user later has access to their email program they can download any email they did not choose to delete. There is a link to our WebPOP utility in the QuickLinks section at the top of each of our web pages.

What is an SMTP Server?

SMTP is the outgoing mail server, and stands for Simple Mail Transfer Protocol. When you compose a message and send it this server sends your mail over the Internet.

What is a POP3 server?

The POP3 server is the incoming mail server and stands for Post Office Protocol. When your mail program checks your mail it is the POP3 server that delivers it to you.

Why doesn't my computer automatically dial when I launch my Email client?

Most software has a configuration option for dialing automatically. Usually the default setting is for automatic dialing, however, it is fairly common for this setting to be changed.

If you are using Outlook Express or Outlook, launch the program and click on the File menu. If there is a check mark by the item "Work Offline", uncheck it by clicking on it. Then, check through the Tools or Option menus of your software for a setting for dialing automatically.

There are too many different programs to list instructions for them here, but you can probably find more information under the Help menu in your software program. If you are unable to find the answer, you can email HelpDesk for assistance with your particular software, just be sure to specify the name and version number of the software you are using.