How do I clear cache/history/web addresses in Internet Explorer 4.0?

Click on the View button in the top bar of the Internet Explorer window. Select Internet Options from the drop down list. (A new window will pop up.)

The General tab is selected by default. In the middle is the Temporary Internet Files area. Press the button that says Delete Files. Click OK.

Press the button that says Settings. (A new window will pop up.) Below Check for newer versions of stored pages select Every visit to the page. Click OK.

Press the Clear History button. Press the Yes button in the window that pops up. Change the number in the window that says "Days to keep pages in history." to 0 if you do not want to save history, or enter the number of days you do want to save history. Press the OK button at the bottom of the Internet Options window. This will also delete all addresses in the Address drop down menu.

How do I clear cache/history/web addresses on Netscape 4.5?

Press the Edit button in the top bar of the Netscape Navigator window. Select the Preferences option from the drop down list (A new window will pop up.)

Click once on the word Navigator on the left side of the window (if not already selected). Press the Clear History button. Change the number in the window that says "Pages in history expire after __ days" to 0 if you do not want to save history, or enter the number of days you do want to save history. To clear the list of sites that shows up in the web address box click the button labeled Clear Location Bar.

Click on the + sign next to the word Advanced in the left side of the window. Click on the word Cache. On the right, press the button that says Clear Memory cache. Press the OK button in the window that pops up. Press the button that says Clear Disk cache. Press the OK button.

Press the OK button at the bottom of the Preferences window to close.

What do I do if web pages won't load?

There are many causes for web pages not loading. The problem could be a setting in your dial-up connection; an incorrect/dead web address (URL); a problem with the phone lines (anywhere between your computer and the site you are trying to reach); a problem with the server at the site you are trying to reach; or a problem with the RollaNet server. The following should help you determine what the problem might be.

If you cannot load a specific page, but other pages will load, review the list of common errors. Also, check the spelling and capitalization of the URL.

If the RollaNet home page won't load, first make sure you are connected to the Internet. Check the address field to check for spelling, capitalization, or punctuation errors in the URL. If you still can't find the RollaNet home page, close all your open applications and shut down and restart your computer. Connect to RollaNet and try again. If problems persist, call our office at 364-0852 to report the problem and get assistance from our HelpDesk.

If you can not load any web pages, or you can load the RollaNet home page but can not load non-RollaNet pages, first follow the above steps. If problems persist, call our office at 364-0852 to report the problem and get assistance from our HelpDesk.

When requesting assistance from HelpDesk, please indicate which situation above applies.