QUALITY ASSURANCE

ABSTRACTS

TOPICS

• Quality Function Deployment from the Perspective of Competitive Advantage - Abstract: Edwin B. Dean (1992) views QFD as a system engineering process which transforms the desires of the customer/user into the language required, at all project levels, to implement a product. It also provides the glue necessary, at all project levels, to tie it all together and to manage it. It is an excellent method for assuring that the customer obtains high value from your product, actually the intended purpose of QFD. Mizuno and Akao (1994) indicates that QFD is far more than has previously been disclosed. It is clearly the mechanism for deploying quality, reliability, cost, and technology throughout the product, the project to bring forth the product, and the enterprise as a whole.